How we show decay over time

Each plate includes cohort size, definition footnote, and event markers. Colors remain consistent across a report series so year-over-year comparisons need no legend relearning.

Month 0–3

Early drop · onboarding window

Month 4–8

Mid-curve · rhythm formation

Month 9–12

Tail · stable regulars

When groups share members

Overlap matrices reveal whether promotional acquirers are also high-frequency visitors — a question single-segment summaries hide. We cap matrices at six segments per page to preserve legibility in print.

Segment Weekly Monthly Event
Promo entry 12% 34% 54%
Organic entry 41% 48% 11%
Reactivated 18% 52% 30%

Illustrative percentages · anonymized retail client

Bound analytical report with brass clip and chart plates on walnut desk

Report binding and delivery

Flagship reports ship as wire-bound A4 volumes with numbered chart plates, a executive summary folio, and an appendix of data definitions. Digital copies arrive via encrypted link the same day as physical binding. Briefings use the printed volume — not projected slides — so participants can annotate margins during discussion.

Audit memos and briefing handouts use lighter saddle-stitch booklets when page count stays below twenty-four.

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